Policies & T’s & C’s

What are Cookies?

Cookies are small text files that are placed on your device or computer by a website’s server, to help the site provide a better user experience. In general, cookies are used to retain user preferences like language or font size, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

How Long is a Cookie Set For?

Session Cookies are temporarily placed on your computer or device and only last until you leave the website or close your browser.

Persistent Cookies last for a pre-defined period of time. They allow the website to recognise the computer or device being used and to provide settings and preferences which the user has previously selected.

Who sets our Cookies?

First Party Cookies are set by Francesco Group, to provide users with various functionality when browsing the website, like saving a shopping cart or remembering log-in information the next time you visit.

Third Party Cookies are set by organisations other than Francesco Group for the use of analytical measurements and third party services.

How to control Cookies

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site. Simply change your cookie preference using the checkbox at the top of this page. Another way to do this is to disable cookies in your browser. You can consulting the ‘Help’ section of your browser or taking a look at  the About Cookies website which offers guidance for all modern browsers.Third Party Cookies  are set by organisations other than Francesco Group for the use of analytical measurements and third party services.

Please note that a deposit may be required to book your appointment. This deposit is used to secure your booking and is a part payment towards your service.

You are eligible for a full refund should you cancel your appointment within 48 hours of your appointment, as per our cancellation policy. The refund will be made via the original payment method only.

If a cancellation is made with less than 48 hours notice before the appointment, the deposit becomes non-refundable.

Deposits can be made via cash or a card payment made either in the salon, over the phone or via an online payment link.

Should you wish to discuss this policy further, please speak to a member of the salon team, who will be happy to assist you.

Please be aware that we require a minimum of 48 hours notice to cancel an appointment at the salon.

We understand that sometimes unexpected events occur and you may need to rearrange your appointment. We kindly request that you provide as much notice as possible should you need to rearrange or cancel your appointment as last minute cancellations are harmful to our business as we lose the ability to re-sell that appointment space.

Should you give less than 48 hours notice of a cancellation, you may incur a cancellation fee or lose your booking deposit. We reserve the right to charge for appointments that are unattended without notice (no-show appointments).

If you have any questions regarding our cancellation policy, please speak to a member of the salon team who will be happy to assist you.

A skin allergy test is required prior to any Colour or Technical Service if you are:

• A new client to Francesco Hair Salon
• An existing client wanting a colour change
• An existing client who has not had colour in the last 6 months

We require a skin allergy test to be carried out a minimum of 48 hours, to a maximum of 96 hours, before your appointment to ensure your protection and wellbeing.

If you do not have a valid and up-to-date skin test, we will be unable to carry out any colour or technical work at your appointment. Your health and wellbeing is our utmost priority. If we proceeded with your appointment without performing an Allergy Test, it would compromise your safety. We’re not prepared to do that under any circumstance.

For more information about Skin Allergy Testing you can read our Skin Test Blog or ask a member of our team, who would be happy to assist you.

Francesco Hair Salon

Francesco Group (Holdings) Ltd, 4 Bailey Street, Stafford, ST17 4BG

customerservice@francescohair.salon

We may collect, store and use the following kinds of personal data:

(a)  Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

(b)  Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;

(c)  Information that you provide to us for the purpose of registering with us (including name, address and contact details;

(d)  Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including name and contact details;

(e)  Any other information that you choose to send to us;

There are several contact forms on our website, in order to contact us for varying reasons. Each form has an Opt-In checkbox, advising you of the information we collect and why? If this is not checked, the form cannot be send and the request cannot be processed by Francesco Hair Salon. No information is stored on our website server, but is stored in email format on our encrypted Gmail server.

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

(a)  Administer the website;

(b)  Improve your browsing experience by personalising the website;

(c)  Enable your use of the services available on the website;

(d)  Send to you goods purchased via the website, and supply to you services purchased via the website;

(e)  Send statements and invoices to you, and collect payments from you;

(f)  Send you general (non-marketing) commercial communications;

(g)  Send you email notifications which you have specifically requested;

(h)  Send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(i)  Provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j)  Deal with enquiries and complaints made by or about you relating to the website;

(k) Other uses.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, SagePay. You should only provide your personal information to SagePay after reviewing the SagePay privacy policy. We will share information with SagePay only to the extent necessary for the purposes of processing payments you make via our website.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a)  To the extent that we are required to do so by law;

(b)  In connection with any legal proceedings or prospective legal proceedings;

(c)  In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d)  To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

When someone visits francescohair.salon we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We use Google Analytics IP Anonymisation (IP masking) which allows us to see a region where a user is located, but does not provide us with any personally identifiable information (PII). We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website, and the anonymous information Google collects is deleted after 26 months of inactivity.

We do share other information with other 3rd Parties when applying for a position within Francesco Hair Salon or when you become a client of a Francesco Hair Salon.

If you have an account on this site you can request to receive a copy of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We keep contact form entries for 12 months and customer account records for two years.

To comply with current law and to follow good practice, we will notify you via email within 72 hours should we experince a Data Breach.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

The data controller responsible for our website is Francesco Group (Holdings) Ltd.

Our data protection registration number is Z8456610.

At Francesco Hair Salon we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.

• New Client Details

We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name, address and contact details, including email address and telephone number, date of birth and title. We also ask how you would prefer to be contacted (email, SMS text, telephone, post or none) regarding appointment information, news or possible promotions. We are interested to hear how you found out about Francesco Hair Salon, which may include who you were referred by and we like to record details of the age range you fall within for relevant marketing communication and updates if you opted in. We will never obtain information about you indirectly from sources outside our business.

Hair and Beauty Related Services

We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

• Appointment Confirmations and Reminders

We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

• Appointment Ratings and Reviews

After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

• Loyalty

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

• Marketing

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Some of our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.

Your information may be seen and shared with salon team members if access to the data is necessary for the performance of their roles. For instance, the Front of House Coordinator may need your contact number to telephone you about your appointment or a Technician may need to check your colour service history prior to your visit.

The Accounts Team at Francesco Hair Salon Head Office receive and process transactional information and receipts from the salon.

Any compliments, comments or complaints may be dealt with via Head Office, so we may need your name, address, email and/or telephone number to respond to you.

The company takes the security of your data seriously. The company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. These controls include the use of personal passwords for logging on to the Company’s Salon IQ system and ensuring all information, documents and data created, saved or maintained on the Company’s computer system remains, at all times, the property of the Company.

Where the company engages third parties to process personal data on its behalf, they do so based on written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and company measures to ensure the security of data.

We use leading software solutions within our business to provide the services we’ve already listed. These software solutions store and process data in numerous locations outside our business premise.

• Salon IQ Software

Salon IQ is our data processor which we use for booking appointments and taking payments. All debit card and credit card receipts are stored securely within the Accounts Department at Francesco Hair Salon Head Office in Stafford.

• Enterprise Live

Enterprise Live is used for reporting purposes via our Accounts, Payroll & IT functions at Francesco Hair Salon Head Office in Stafford.

• Enterprise Manager

Enterprise Manager is used for accessing client details via our IT function at Francesco Hair Salon Head Office in Stafford. Client information is hosted remotely on Salon IQ server.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself, however in some circumstances we may need to retain this information for example regarding legal purposes. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after two years.

You can:

• access and obtain a copy of your data on request;

• require the company to change incorrect or incomplete data; (Request to be made in-salon)

• require the company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

• object to the processing of your data where the company is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please email the Data Protection Officer by complete the form below.

If you would like to exercise any of these rights, please complete the form below.

* Required field

As part of any recruitment process, the Company collects and processes personal data relating to job applicants. The Company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

The Company collects a range of information about you. This includes:

a) Your name, address and contact details, including email address and telephone number;

b) Details of your qualifications, skills, experience and employment history;

c) Information about your current level of remuneration, including benefit entitlements;

d) Whether or not you have a disability for which the Company needs to make reasonable adjustments during the recruitment process; and

e) Information about your entitlement to work in the UK.

The Company may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment including online tests.

The Company may also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks (where relevant). The Company will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

The Company needs to process data to take steps at your request prior to entering into a contract with you. It may also need to process your data to enter into a contract with you.

In some cases, the Company needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts.

The Company has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the Company to manage the recruitment process, assess and confirm a candidate’s suitability for employment and decide to whom to offer a job. The Company may also need to process data from job applicants to respond to and defend against legal claims.

The Company may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. It may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. The Company processes such information to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the Company is obliged to seek information about criminal convictions and offences. Where the Company seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

If your application is unsuccessful, the Company may keep your personal data on file in case there are future employment opportunities for which you may be suited. The Company will ask for your consent before it keeps your data for this purpose and you are free to withdraw your consent at any time.

Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their role.

The Company will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The Company will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks (where relevant).

The Company will not transfer your data outside the European Economic Area.

The Company takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. These controls include the use of personal passwords for logging on to the Company’s computer systems and ensuring all information, documents and data created, saved or maintained on the Company’s computer system remains, at all times, the property of the Company.

If your application for employment is unsuccessful, the Company will hold your data on file for 6 months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company’s will hold your data on file for a further 6 months for consideration for future employment opportunities. At the end of that period, or once you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

As a data subject, you have a number of rights. You can:

a) Access and obtain a copy of your data on request;

b) Require the Company to change incorrect or incomplete data;

c) Require the Company to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

d) Object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact Recruitment at Francesco Group, 4 Bailey Street, Stafford ST17 4BG.

If you believe that the Company has not complied with your data protection rights, you can complain to the Information Commissioner.

If you would like to exercise any of these rights, please complete the form below.